How to integrate Zendesk Talk in IBM Cognos
Learn how to connect Zendesk Talk and IBM Cognos and instantly get access to your data.
About Zendesk Talk
Zendesk Talk is a ready to use and cloud-based VoIP system that's implemented in the Zendesk Support ticketing system. It allows customer service teams to provide phone support from the Zendesk platform.
About IBM Cognos
IBM Cognos is an integrated, web-based business intelligence suite developed by IBM. Companies use IBM Cognos for reporting, scorecarding, analysis and monitoring of metrics and events. Thereover IBM Cognos offers product support, certified training and educational material such as white papers, analyst papers, videos, or customer stories.
What is Data Virtuality?
Data Virtuality enables companies to build an agile BI stack in 1 day. It connects to Zendesk Talk, IBM Cognos and more than 200 other databases and cloud services. All connected data sources can be directly queried with SQL and data can be moved into any analytical database. Customers of the Data Virtuality Logical Data Warehouse are digital businesses with the highest flexibility needs.
IMMEDIATE ACCESS TO DATA
Connect over 200+ databases, cloud services and files (XML, CSV, etc.) in minutes. Query data with your favorite analysis tools.
CENTRAL DATA MODEL
Set uniform definitions for their data and apply them to their analysis tools, regardless of the underlying data source.
ALL QUESTIONS IN SQL
With Data Virtuality you can query all data sources with SQL. NoSQL, CSV or XML File: We transform any connected data source in SQL.
REAL TIME REPORTING
Data Virtuality controls the exchange of data between all databases, cloud services, and analysis tools to help everyone in their organization get the information they need.