Microsoft Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications. Microsoft Dynamics 365 contains 11 core modules: Sales, Customer Service, Field Service, Talent (HR), Finance and Operation, Operation Leaders, Retail, Project Service Automation, Marketing. Artificial Intelligence (AI for Sales, Marketing and Customer Service), Mixed reality and Business Central.

LiveChat is an online customer service software with live support, help desk application and web analytics capabilities. Companies use LiveChat as a single point of contact to manage all customer service and online sales activities from one software.