Public Healthcare Provider

A public healthcare provider improved the operational management of patient flow by bringing all the different data together for a comprehensive picture.

The Company

This customer is a public healthcare network with three centres. Due to their public status, hospitals are not allowed to give endorsements and therefore, cannot be named.

Challenges

  • Data was partially old because refresh happened only once a day
  • Need for real-time data analytics increased dramatically
  • After the mergers, data flow was very complex to manage, leading to long time-to-users
  • Complicated to provide data access to new teams such as data science

Actions

  • Centralized all systems of the entire network into one single source of truth for the entire organization
  • Added a data virtualization layer to the existing system to enable easy and real-time data access and self-service capabilities
  • Built an event-driven system that the operation team on the floor could work with

Results

  • Improved wait times in all departments
  • Reduced personnel overtime costs
  • Improved bed utilization
  • Less overtime leading to less stress and lower turnover rates among healthcare staff

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