Public Healthcare Provider
A public healthcare provider improved the operational management of patient flow by bringing all the different data together for a comprehensive picture.
The Company
This customer is a public healthcare network with three centres. Due to their public status, hospitals are not allowed to give endorsements and therefore, cannot be named.
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Challenges
- Data was partially old because refresh happened only once a day
- Need for real-time data analytics increased dramatically
- After the mergers, data flow was very complex to manage, leading to long time-to-users
- Complicated to provide data access to new teams such as data science
Actions
- Centralized all systems of the entire network into one single source of truth for the entire organization
- Added a data virtualization layer to the existing system to enable easy and real-time data access and self-service capabilities
- Built an event-driven system that the operation team on the floor could work with
Results
- Improved wait times in all departments
- Reduced personnel overtime costs
- Improved bed utilization
- Less overtime leading to less stress and lower turnover rates among healthcare staff
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